Rückerstattungsregelung

3 Cancellation policy advisory
The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.

CANCELLATION POLICY

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, SVD Mode GmbH, Martin-Kollar-Str. 10, 81829 Munich, Germany, info@vondornberg.com, Phone +49 89 454 290 12, Fax: +49 89 454290 13, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

CONSEQUENCES

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs, immediately and within 14 days at most, effective the day that we receive your repeal.​

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

End of advisory

4 Voluntary returns right
In addition to your legal right of return, SVD Mode GmbH also offers the following voluntary right of return:
All of the items featured on www.vondornberg.com can be returned to SVD Mode GmbH within 14 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.

 

Return shipments
2.1. All return shipments will be at our expense, if the following provisions are complied with.

2.2. All return shipments are made solely using the same service as the original delivery (DHL or UPS) using the way bill or return sticker that is enclosed in the original package or that can be requested by email from shop@vondornberg.com. The necessary documents and instructions for returning items will be either enclosed in your package or sent via email after requesting them.

2.3. Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria. In some countries the cost of return will have to be paid by the customer. In those cases we will inform you before we ship the product so you can decide whether you agree with that or not.

2.4. In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

2.5. Please send all returns to: SVD Mode GmbH, Martin-Kollar-Str. 10​, 81829 Munich, Germany, shop@vondornberg.com.

If you have questions regarding our returns policy, please contact a customer service representative:
email: shop@vondornberg.com
Phone: +49 89 454 290 12
Fax: +49 89 454 290 13

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.