Yes, we ship worldwide. Our standard shipping is even free of charge to many countries.

Shipping usually takes place the next day and takes 2 days for standard shipping within Europe, and 3-4 days to North America and the rest of the world.

The Express option will speed up shipping to 1 day within Europe and 2 days for North America and all other countries.

- During the Christmas season, our return policy is extended for all purchases. Products bought between November 24, 2024, and December 31, 2024, are eligible for return until January 17, 2025. -

You can easily request a return within 14 days without providing any reasons (valid from the time the package is delivered to your address). We will send you a return label and arrange for a pickup by the courier / logistics provider at your preferred address. You can request a return via:

• e-mail: shop@vondornberg.com
• phone: +498945429012
• Through our online shop
  

Returns within Europe are free.

For returns outside of Europe, the customer bears the return costs, which will be deducted from the refund amount:
• Switzerland: approximately €35
• Worldwide: approximately €60

Yes, we offer small alterations such as shortening or lengthening the sleeves, adjusting the waist, or altering the shoulder width free of charge upon request before shipping or after the jacket has been tried on.

Please note that the return policy for altered items may differ. Depending on the design or fabric, not all alterations may be possible, but we will inform you promptly if this is the case.

You can discuss your alterations with us by phone at +49 89 45429012, or simply send your requests via email to shop@vondornberg.com. You can also enter your alteration requests directly into the comment field at the end of the ordering process.

More significant alterations will be handled through our custom tailoring department which will implement your requests and ideas, creating any of our models to your exact measurements and wishes.

To order a custom-made piece, simply select the size “MK” (which stands for “Made to Measure/Customer Request”) and place your order. We will then contact you to discuss all details. The production and payment authorization will only proceed after you have provided all measurements and final approval.

VDM-Made-to-Measure.PDF

No, we do not offer discounts or seasonal price reductions. Staying true to our principles, we prioritize craftsmanship and sustainability over temporary price adjustments.

We constantly strive to meet demand and avoid overproduction to ensure sustainability. Our highly skilled artisans dedicate themselves to their work, and their timeless craft remains as invaluable today as it was decades ago.

To uphold our unwavering commitment to quality and to continue fairly compensating our exceptional team, we decided more than 20 years ago to forgo unsustainable discount practices. Instead, we focus on fair pricing for our unique and timeless creations.

We take great pride in having cultivated a loyal community of wonderful customers from around the world who have cherished our work and values for over 40 years.

Thank you for being part of this journey!

Yes, we offer custom tailoring for each of our models.

To order a custom-made piece, simply select the size “MK” (which stands for “Made to Measure/Custom Request”) and place your order. We will then contact you with our custom tailoring brochure to discuss further details. The production and payment authorization will only proceed after you have given your final approval.

Download our custom tailoring brochure here:

VDM-Made-To-Measure.PDF