Yes, we ship worldwide. Our standard shipping is even free of charge to many countries.

Shipping usually takes place the next day and takes 2 days for standard shipping within Europe, and 3-4 days to North America and the rest of the world.

The Express option will speed up shipping to 1 day within Europe and 2 days for North America and all other countries.

You can easily request a return within 14 days without providing any reasons (valid from the time the package is delivered to your address). We will send you a return label and arrange for a pickup by the courier / logistics provider at your preferred address. You can request a return via:

• e-mail: shop@vondornberg.com
• phone: +498945429012
• Through our online shop
  

Returns within Europe are free.

For returns outside of Europe, the customer bears the return costs, which will be deducted from the refund amount:
• Switzerland: approximately €35
• Worldwide: approximately €60

Yes, we offer small alterations such as shortening or lengthening the sleeves, adjusting the waist, or altering the shoulder width free of charge upon request before shipping or after the jacket has been tried on.

Please note that the return policy for altered items may differ. Depending on the design or fabric, not all alterations may be possible, but we will inform you promptly if this is the case.

You can discuss your alterations with us by phone at +49 89 45429012, or simply send your requests via email to shop@vondornberg.com. You can also enter your alteration requests directly into the comment field at the end of the ordering process.

More significant alterations will be handled through our custom tailoring department which will implement your requests and ideas, creating any of our models to your exact measurements and wishes.

To order a custom-made piece, simply select the size “MK” (which stands for “Made to Measure/Customer Request”) and place your order. We will then contact you to discuss all details. The production and payment authorization will only proceed after you have provided all measurements and final approval.

VDM-Made-to-Measure.PDF

Discounts or seasonal price reductions go against the principles of our company, which stands for craftsmanship and uniqueness.

We constantly strive to meet demand and cannot afford overproduction, as we work with highly skilled artisans whose craft is as valuable today as it was in the past.

To maintain our commitment to quality for our customers and to ensure that we can continue to fairly compensate our highly qualified employees in the future, we decided more than two decades ago to completely avoid unsustainable discount practices and instead focus on fair pricing for our durable and timeless models.

This makes us all the more proud that our company has brought together wonderful customers from all over the world who love our work and have valued our company for over 40 years.

Thank you!

Yes, we offer custom tailoring for each of our models.

To order a custom-made piece, simply select the size “MK” (which stands for “Made to Measure/Custom Request”) and place your order. We will then contact you with our custom tailoring brochure to discuss further details. The production and payment authorization will only proceed after you have given your final approval.

Download our custom tailoring brochure here:

VDM-Made-To-Measure.PDF